TERMS & CONDITIONS

User Account
Due to safety and security concerns, Mens Wallets Online allows each customer to register one account on our website.
In a situation where a customer creates more than one account, Mens Wallets Online reserves the right to suspend accounts without further notice.

In accordance with Customs regulations, customers must provide valid and accurate data.
All consignee names, address and payers name should be valid.
Customers are solely responsible for the accuracy of data that they provide to Mens Wallets Online.

Should any information be incorrect and prevent any shipment, delivery or customs clearance, Mens Wallets Online will not be held responsible and will not offer any compensation in such cases.

Mens Wallets Online always complies with the law, and we would like to remind our customers to do the same.

The sale and transfer of the goods sold is deemed occurred in Hong Kong. Customer may arrange forward shipping to their choice of destination as offered on our website. As the importer, customers are responsible to comply with all laws and regulations in their own countries.

Please refer to our Privacy Policy for more information.

Ordering
Mens Wallets Online always works hard to ensure the accuracy of product descriptions, specifications and pricing.
However, there may be occasions where errors arise.
Should such a situation occur Mens Wallets Online cannot accept your order and you will be notified by our customer service team.

Due to the popularity and / or stock levels of some of our products, Mens Wallets Online might limit the number of items available for purchase.
Mens Wallets Online reserves the right to change the quantities that are available for purchase at any time, even after you completed placing an order.

Both parties agree that once an order has been dispatched, transportation is the sole responsibility of the third party logistics company.
During shipment, full ownership of the product(s) belongs to the customer; all associated liability and risks during shipment and delivery shall be borne by the customer.

Order Cancellation
Customers can cancel their order prior to shipping; please contact our Customer Service Team. However, once an order has been dispatched from our warehouse, it is no longer possible to cancel, change, or refund the order. Once an order has been sent, our Return Policy comes into effect.

If you wish to cancel your order, please submit a cancellation request via email at MensWalletsOnline.com

Your cancellation request must include the following information:

Your order number
Your name and email address used to place the order

Please note; due to privacy and security concerns, we can only process a cancellation request sent to us via email.

Cancellation requests cannot be submitted by phone, social media or alternative email addresses.

Please click here for more information about our Cancellation Policy.

Shipping and Delivery
Shipping times displayed on our website refer to the estimated time it takes for an order to leave our warehouse and arrive at the customer’s address.
Since the delivery of your order can be influenced by external factors, which are beyond the control of Mens Wallets Online, after it has left our warehouse, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they place their order well in advance.
Mens Wallets Online cannot be held liable for delayed deliveries.
Naturally, we will work with you to ensure a smooth shopping experience.

Mens Wallets Online provides free standard shipping to the importer customer's choice of location.

Customers are responsible for providing complete and accurate shipping addresses to Mens Wallets Online, and phone number when required.
Mens Wallets Online is not able to make changes to your shipping address once a package leaves our warehouse, and Mens Wallets Online is not liable for packages that are lost due to incomplete or inaccurate addresses.

All orders reported as "delivered" by courier companies are considered delivered. Mens Wallets Online cannot be made liable of non delivery in this case.

If a delivery fails for any reason and the address the order was sent to, was the correct address as provided by the customer, Mens Wallets Online cannot be held liable if a package is returned to our warehouse.

The order placed by the customer on our website, is the order Mens Wallets Online will ship to the customer.
We cannot be held liable for the customer receiving a wrong item if they placed the wrong order.

Taxes may apply to imported goods / services and are governed by law.
Mens Wallets Online is not responsible for any tax charged on your products, but in case you are taxed, on a case by case basis, we may provide a refund through credit on the site (if this applies to you, please contact our customer service so that we can assist you).

Please contact your local customs for the laws and more information.

Please click here for more information about our Shipping Policy.

Exchange and Returns (Return Policy)
When you receive your order but are not satisfied with your product(s) you may return the item(s), within 60 days for a refund.
Items must be in their original packaging, all the original boxes must be intact and included, along with all other packaging materials provided by Mens Wallets Online.

Before returning any item to us, a customer needs to contact Mens Wallets Online for instructions.
Any product returned without contacting Mens Wallets Online will not be refunded.

Return shipping fees are paid for by the customer, however Mens Wallets Online will compensate the cost for the return shipping fees with store credit up to US$10.

Any item which is returned to Mens Wallets Online, found not to be defective, can be refunded within the time stated above.
Items found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to Mens Wallets Online.
Mens Wallets Online is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur.
These fees are processed by the issuing bank and will not be refunded by Mens Wallets Online.

Mens Wallets Online will not be held liable for any damages resulting from improper usage, personal negligence and any other reason that do not attribute to product defects.

Please click here for more information about our Returns Policy.

Non-Returnable
Seasonal goods, intimate or sanitary goods and health and personal care items are considered as non-returnable and are not eligible for refunds.

Incorrect/Damaged Goods
Mens Wallets Online works hard to make sure your order is delivered in perfect condition.
Should you receive the wrong product, please contact us.
In the unlikely event that a product arrives damaged or faulty, please contact us immediately.
If a customer does not contact Mens Wallets Online within 48 hours of delivery, the products are considered without damage and in working condition.

Product Descriptions
At Mens Wallets Online we do our best to be as accurate as possible when it comes to the information we show on our website.
However, we cannot guarantee that our product descriptions or other content is 100% accurate, complete, reliable or error free.
In rare cases, the information provided by Mens Wallets Online may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

Mens Wallets Online reserves the right to correct any error, inaccuracy or omission and to change or update information at any time without prior notice.

Prices and Payment
Prices and delivery charges on www.MensWalletsOnline.com are in AUD$ unless stated otherwise.


We may amend prices at any time.
Where there is a difference between a price at the time the order is made and when we ship your order, we will inform you by email or telephone and ask you if you wish to proceed.
If you decline and for any reason payment has already been taken, it will be re-credited to your credit or debit account.

Mens Wallets Online is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur.
These fees are processed by the issuing bank and will not be refunded by Mens Wallets Online.

Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without notice.
Nothing shall oblige us to maintain offers and promotions for any period.

We must receive payment for the Order in full before they are dispatched.

We accept payment via PayPal and most major credit cards including Visa, Mastercard, AMEX, and more.
You must only use a card if you are the named cardholder.
By placing an order, you confirmed that you are the authorized cardholder.
All credit and charge card holders are subject to validation and security checks as well as authorization by the card issuer and any additional terms imposed by the issuer.
If the issuer does not authorize payment, we will not accept your order and will not be liable for any delay or non-delivery.

Your card provider may charge you for using your card.
Please check the terms and conditions with your card provider carefully and in advance of submitting your payment details.

If we do not have sufficient stock of goods, we will notify you by email and your credit card transaction will be cancelled or refunded.
We will do this as soon as possible and by no later than 30 days from the date of your order.
We will not be responsible for any compensation if goods which you order are not available for any reason.

We may validate the names, addresses and other details supplied by you against publicly available records.
By ordering from us you agree to such checks.
These measures are taken to protect you, to ensure your shopping experience with us is as secure as possible.

Privacy Notice
Please click here to visit our Privacy Policy.

Customer Conduct
Mens Wallets Online is dedicated to creating a pleasant shopping experience for all.
When communicating with customers, our team strives to be professional, friendly, and respectful.
We hope that customers can treat our team with respect as well.
Any unacceptable or unreasonable behaviour towards our Customer Service Team will not be tolerated, including but not limited to the following:

Direct or implied threats; intimidating or abusive language; sexist, racist, homophobic, or derogatory remarks; unsubstantiated allegations
Repeated complaints despite the matter having been fully addressed with a fair solution offered in accordance with our policies
Demanding staff to breach company policy on refund amount, timelines, discounts, special compensation, etc.
Repeatedly changing the focus of a complaint or the desired outcome after a fair solution has been offered

For the above mentioned behaviour, complainants may be notified that their language is considered unacceptable and must refrain from using such language.
If they persist with the unacceptable behaviour, there will be no further exchange of correspondence and any future orders may not be accepted.

Conditions of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Mens Wallets Online and are protected by international copyright laws.
Should you have any questions regarding using our materials, please contact us.

License and Site Access

Mens Wallets Online grants you a limited license to access and make personal use of this site.
This license does not include any forms of commercial use of this site or its contents, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Mens Wallets Online.

Mens Wallets Online Newsletters
Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions.
This allows our customers to take advantage of exclusive discounts.
All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.